FAQ

Frequently Asked

Questions

Purchases
Q. How does it work?
A.

The process is easy: you simply browse, pick, install and customize the theme that better represents you and your brand. The file you will receive includes all the information you'll need to do it all.

Q.I bought a theme and I cannot see the download.
A.

Please contact me with your order number and the email address used for the purchase. You will receive a copy in 24-48 hours or once we've reviewed your purchase.

Installations
Q. Can I use the theme files on one or more blogs?
A.

We build our themes based on specific ID numbers, each of which are unique. The theme file will only let you upload more than once in the case of a domain and a subdomain. e.g. You can use it on your main page: yourhomename.com and a subdomain: yourblogname.com/blog - For completely different domains e.g. yourblogname.com and otherblogname.com, You will need to purchase 2 ID's OR 2 themes, otherwise you won't be able to use it. We do offer a discount for your second purchase. Pleas contact us for more information.

Q.Can you install the theme for me?
A.

Yes, this is an added option in your cart. Our team charges $45-$60 USD. Please note that custom installations don't include graphics or coding changes to the theme.

Q.How do custom installations work?
A.

Installations are completed during our work hours: 8am - 4pm EST Monday, Wednesday and Friday with the exception of US holidays. The process might take 48-72 hours depending on the amount of requests received that day. We email clients after checkout with the information needed for us to log in and make the changes requested.

Stock
Q.I just saw a theme and it's marked as "sold out". Why?
A.

At Blog Milk we pride ourselves in making not only beautifully detailed and functional designs... but we also want to maintain a sense of exclusiveness by offering a limited number of each theme.

Customizing
Q.Can I fully customize the theme?
A.

Yes - but while we do provide the code for our themes, we are unable to offer support for HTML and CSS customizations. The theme's details clearly describe what's available for each theme. You can further customize by purchasing some additional services or you can hire us to design a theme from scratch that fits your needs to a T.

Q.Why am I unable to customize my Blogger theme?
A.

Some heavily customized blogs may experience issues making font and colors changes to another customized theme. Please see in our Terms 'Interface' regarding this Blogger bug. Blog Milk Shop is willing to help with this under the understanding only one set of changes can be made by us via coding.

Compatibility
Q.Which browsers do you work with?
A.

Our themes are compatible with the latest versions of Mozilla Firefox, Opera, Safari and Google Chrome. The themes also work on most tablets and smartphones. However, the variety of tablet and smartphone browsers is too great for us to optimize our themes on every one. That's why while our themes ARE responsive they are not full-responsive.

Q.Does the theme work with third-party commenting services?
A.

Blog Milk doesn't provide support for third party commenting systems. However, we know some themes work with Disqus, the reason being that heavily customized themes have an incompatibility issue with some of the automatic codes from these providers.

Prices
Q.Do you offer discounts?
A.

We are constantly looking for opportunities to give our clients a discount or to launch a product that is only developed for those who are part of our community. Feel free to sign up to our newsletter to receive all the news in your inbox.

Q.Why the price difference between collections?
A.

We price each theme according to the features, resources and funds that we have spent in creating it. Themes with different features have different prices. We also take into account support and the fees of our wonderful team of developers who help us make these wonderful designs available for Wordpress.

Support
Q.Where do I get help?
A.

Support is provided via email by our staff. It is important that you know all our themes are carefully tested for errors. We will need you to contact our team with your name, blog URL and a detailed description of the issue so we can make everything work for you. In the case of client error, we charge a $45 hourly rate to fix the issues. The final price will be passed on to the client for authorization.

Q.What is your schedule and support time frame?
A.

Support is available for every theme
Our work hours are: 8am - 4pm EST Monday - Friday. Closed on US holidays.
Blog Milk requires a 2-business-day window to reply. In order to create, install, or offer support, we will need a temporary invitation to your blog. We don't have access to any of your private information except for the posts, which we never go into. Customizations or additional changes do not qualify as support.

Permissions
Q.If I create my own graphics can I add my credits?
A.

Definitely, as long as you don't remove the part where the theme is credited to Blog Milk. You can add your own information or alter the way it reads.

Collaborations
Q.Do you have an affiliate program?
A.

No, unfortunately, due to some copyright infringements and lack of professionalism on the part of previous affiliates, Blog Milk has decided to close all affiliations for now. We would love to work with some starter Designers and Developers and are planning to get this service working again in the near future.

Q.I'm a graphic designer, can you develop my website?
A.

We provide graphic design and Blogger and Wordpress development. Please contact our team for more information. Make sure you include detailed information about the project so we can send you a quote.

Q.How can I become a part of your team?
A.

Please, feel free to contact our team with your portfolio. We love to work with new designers and developers. Mention how much experience you have and why you'd like to work with us, we'll get back to you as soon as possible.

Upgrades
Q.May I add any features to your custom theme?
A.

Yes, it is always possible to upgrade. Please keep in mind that our prices vary depending on the features of the theme. If you purchased from a previous collection and your theme is missing a feature, you will be charged a fee to upgrade or add a new element.

Infringement
Q.Nothing is showing up on my screen, why?
A.

As we mention above, we make an effort to protect our work and periodically search for our codes within our server. Themes will be deleted if there's any kind of infringement and a bill will be sent to your account as per our Terms and Conditions regarding Copyright.

 

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